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FREQUENTLY ASKED QUESTIONS

Last Updated 03/10/2018

  • All products are in a contest.
  • Each contest requires players for eg : 5,10,25 or 50 members
  • Join the Product contest you like by paying the contest money
  • You can play your puzzle as soon as you join the contest
  • You will be given two different puzzles to score your best possible solving time
  • Your best score out of your 2 puzzle games will be taken into consideration
  • You win this product contest if your solving time is faster than the other members
  • You can play your puzzle as soon as you join the contest or until the contest is open you can play from your dashboard / My Contest
  • If you fail to play the puzzle you are not eligible to win the contest
  • Your cashback store credits will be based on the rank you scored.
  • Using store credits, you can buy products you like from our buy store or you can also join in more product contest you like and try to win again
We support the following payment options at 

  • Credit Card
  • Debit Card
  • Net banking
  • Paytm Money
  • UPI
  • Store credit is a refund system to return money paid by user after loosing in a contest.
    The refund will be as store credit Points and it can be used to buy products you like from our buy store or join in more contest to play & win again.
    • Every members who participates in a product contest holds a position in that group to be an eligible winner
    • If unfortunately he/she loses the contest,The refund will be in cashback as store credits based on the ranking the user got by playing their puzzle games in the contest
    • Refund will be from 85% to 25% based on your ranking
    No!

    You cannot cancel the payment once made because canbmine is a fair play contest based shopping portal, where other users would notice when someone joins a contest. So that cannot be removed.
    No you cannot redeem your points to bank accounts, we do not have the facility for now
    Please tap on "User / My Contest” section to check your Contest status.
    Yes you can use your credits and join more contest.
    No you cannot cancel your winning, The product will be shipped to your address as soon as the contest winner announcement is made.
    Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
    • Shipping is included in the contest fees.
    • Shipping will be commence immediately as the winner is announced.
    A wide range of coupon offers are available to enhance more benefits to users.
  • Coupon for new users.
  • Coupon offers for joining a contest
  • Coupons for a particular product
  • Coupons for cashback money and more...


  • Products are dispatched through courier partners such as
    • Shiprocket
    • Delhivery
    • Professional Etc.
    Yes you can buy a product more than your available store credit by paying the difference amount.
    GST is inclusive in all orders either winning products or buying from buy store
    No. At this point, Canbmine.com delivers products only within India.
    Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
    DEFINITIONS

    "Tasks":  Refers to the qualifying questions which need to be answered to be eligible to participate in the Contest

    "Contest": The entire process including all elements, rounds, tasks, activities, Grand Finale that are being governed by the Rules and Regulations as mentioned below from the time of advertising / registration till disbursement of prize to the identified Winner.

    • The products are listed in groups for the Contestants to participate. Each group may vary in numbers.
    • They may contain 5, 10, 25 and 50 Contestants in a single group based on the pricing of the deals.
    • All slots must be filled before the winner is announced.
    • For increasing the chances to win, all Contestants can use multiple slots in a single group.
    • The winners will be based on his rank score in his game play.
    • For increasing the chances to win, all Contestants can use multiple slots in a single group.
    • Any request for cancellation of your participation in the contests will not be entertained once participated.
    • Specific colors, models, variants and features of the guaranteed product winning contest are subject to change depending on availability of the stock with the manufacturer. In case of unavailability of stock, you will be informed about it & will be given similar valued alternate products.
    • The Products may be covered by a guarantee/warranty as per the manufacturer of the product. Any warranty/guarantee claims will need to be taken up directly with the manufacturer, Canbmine Private Limited.
    • Canbmine Pvt. Ltd Shall not is liable for any claims made on this account and shall not replace any products etc.
    • The names of winners once finalized shall not be eliminated from the subsequent contests participated by him/her.
    • You hereby agree and understand that the maximum liability of Canbmine would be to return your Lost Deal amount with deducted service charges.
    • Winners cannot claim cash in exchange of any of the products won by them.
    • The draw for the Mega Bumper contest will take place at the end of the offer period
    • Winners of the contest will be informed in the winners section of canbmine.com website and will also be individually contacted through mail and message and also be updated in his/her Dashboard.
    • The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
    • Employees (and/relatives) of Canbmine Limited, its divisions and associate companies, sponsors and their relatives are not eligible to participate in this contest.
    • If you are interested to participate without subscribing, please make sure to unsubscribe in your dashboard/settings.
    • Games include a description of the rules for the game. By participating in any of the games you agree you are familiar with the rules of that game and Canbmine.com. Cannot be held responsible for any misunderstanding on your part.
    • This offer is based on stock availability. Rates & offer valid in India only.

    "Participants: All members paying for a contest to win prizes or products, Participants can either win or win back store credits for the contest money spent by them.

    "Registrant(s): Any person(s) who registers for the Contest and who

    • Is above eighteen (18) years of age
    • Is a citizen of India residing in India.

    "Contestant: The Registrant(s) who has registered himself on the site and is performing the tasks to be eligible for the Participation. Any person(s) who registers and completes the tasks and who is above eighteen (18) years of age. Is a citizen of India residing in India and (iii) enters the Contest in accordance with the Rules & Regulations stated below.

    "Selection Process : The winner shall be selected after the Contest group is filled with desired number of members required. Groups/Contest/Offer shall be as follows

    • Groups/Contest/Offer 01: Five (05) members required to participate and one (1) will be the winner.
    • Groups/Contest/Offer 02: Ten (10) members required to participate and one (1) will be the winner.
    • Groups/Contest/Offer 03: Twenty-Five (25) members required to participate and one (1) will be the winner.
    • Groups/Contest/Offer 04: Fifty (50) members required to participate and one (1) will be the winner.
    • Similarly, Groups/Contest/Offer will range in different number of people required.

    Once the group is filled, the system will randomly select a lucky winner which is in no way controlled by Canbmine.com. The selection process is done in a different algorithm every time the winner selection process in executed to ensure fair play and trust towards Canbmine.com by the contestants.

    Future implementation "Vote to finish: Means that part of the Winner selection where members vote each other apart from voting themselves, the winner is selected either with higher votes or even lower votes, before each contest it will be revealed. Members getting voted will not be able to see how many votes they have received by others. This is to ensure fair play an avoid Contestants not voting to Contestants who have chances to win.

    "Redemption of Points": The Contestant can redeem the points earned through the Contest as cashback or referral bonus in the following two ways:

    To redeem,visit canbmine.com/User/MyDashboard/BuyProducts

    These points can be used up to a period of 1 year from date of issue. Points, once redeemed, will reflect on Contestants account dashboard, Store credit Points can only be used to purchase from Contestant Dashboard Store made on www.Canbmine.com. Once redeemed against the products, the points cannot be refunded to the Contestants account.

    Click here to read the detailed terms and conditions
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